Big Telco Customer Service Levels Rise?

In a joint news conference today, the major domestic telecom carriers announced that they were adopting new customer service protocols for all customers.  "We believe that, as a group, we can do much better by the people who use our networks," said organization leader Jack B. Quick in a prepared statement, "it's time for us to work together and to take responsibility for our service rather than blame the local loops or the communications equipment at a customer's location.  In fact, we are so tired of finger pointing that we're literally cutting our fingers off just to show how serious we are."  Mr. Quick attempted to wave to the crowd following the announcement but onlookers were horrified by the bloody stumps on his hands where his fingers used to be.

Hopefully you realize this is an April Fool's Joke.  Sadly it's probably more likely for Telco execs to cut off their fingers than to improve their customer service commitments and take true responsibility for the performance of your services.   That's why customer service is - and will always be - our most important deliverable to our clients.